Hasz Homecare Services

Updated 10 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 February 2023 and ended on 27 February 2023. We visited the location’s office 21 February 2023.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from Healthwatch, Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service about their experience of the care provided. We spoke with 7 members of staff including the registered manager, deputy manager, business development manager and care workers. We spoke with 1 social care professional who has visited the service.

We reviewed a range of records. This included 4 people’s care records. We looked at 5 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 10 March 2023

About the service

Hasz Homecare Services is a domiciliary care agency. It provides personal care to people living in their own homes with age related frailties or physical disabilities. At the time of our inspection there were 4 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s health related risks were not always assessed and mitigated. Where people lived with health conditions, care plans did not always contain enough detail to guide staff on signs to monitor potential health deterioration. Where people required support to move and position, care plans did not always include enough information for staff.

Staff were not always recruited safely; the registered manager did not always ensure staff had current Disclosure and Barring Service (DBS) checks and relied on checks from previous employment. Other checks, such as, references and rights to work were undertaken. The registered manager applied for new DBS checks during our inspection.

People were kept safe from the risk of infection, staff received infection control training and had appropriate personal protective equipment. Staff supported people with medicines safely, they were trained and assessed as competent before being permitted to administer medicines to people.

People told us they felt safe, they knew who to speak with if they had any problems. Staff were aware of their safeguarding responsibilities and knew how and where to report concerns.

People were supported by enough staff who knew them well and were trained to meet their needs. Staff completed an induction period which included shadowing an experienced member of staff. One staff member told us, “I got all the required training which gave me confidence to carry out my role. For the first 3 weeks I got 100% support with shadowing which helped me with real time training.” One person said, “I find the staff lovely, all of them. I think they are well trained.”

People told us staff asked permission before offering support. One person told us, “They have my permission to help.” Staff told us they always checked for consent before supporting people. Staff had received Mental Capacity Act (MCA) training and understood the principles of supporting people in the least restrictive way.

People lived independent lives and were supported by caring staff who upheld their dignity and autonomy. Staff provided care so people could remain in control of their lives. People told us staff spent time to get to know them. One person said, “They stay for the right amount of time. Up until now it's mostly the same person, I like to get to know the carers and have a laugh.”

People received care personalised to their needs and contributed to their care plans. The registered manager ensured documentation was produced to meet people’s communication needs.

People knew the registered manager and were happy with their leadership style. Staff spoke highly of the management team, and said they were able to contact them when required. Comments included, “We have spot checks and my manager calls me to check I am ok, and it feels like I am being looked after as well.” And, “The management is very helpful, cooperative and good listeners.”

Quality assurance processes were effective and there was a clear plan for the future of the service. The management team were keen to develop the service and continually improve care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 October 2021 and this is the first inspection.

Why we inspected

This is the first inspection for this newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.