27 February 2013
During a routine inspection
The care records we saw all contained an assessment of the individual's needs and a care plan providing information for staff about the action they should take to meet them. People's likes, dislikes and preferences had been recorded and considered. People told us that they felt well cared for by the staff who attended their homes. They said that they generally had the same carer who was familiar and knew what they needed.
The staff spoken with were able to demonstrate that they understood what action they should take if they had any concerns about a person's welfare. People told us they felt safe with the staff who cared for them and staff confirmed that they had received safeguarding training.
Recruitment processes were in place to ensure that checks were completed before staff commenced employment and started working with people unsupervised.
There was an effective complaints management system in place.