Archived: Bluebrooke Nursing & Residential Care Home

Updated 17 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

There were two Inspector’s in the inspection team.

Service and service type

Bluebrooke is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with three members of care staff, the assistant manager, and the registered manager.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at systems for recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 17 September 2019

Bluebrooke Nursing and Residential Home provides accommodation for people in a residential setting and is registered to provide care for up to 46 people with care and nursing needs. At the time of the inspection, there were 41 people living there.

People’s experience of using this service and what we found

People felt safe around staff who knew how to support people safely. Staff understood the importance of raising concerns and understood the process for doing so. People’s risks were reviewed and documented for staff to refer to. Staff understood the risks to people’s health and how to minimise risks to their health. People received support with their medicines. Any learning from people’s care was shared with staff to improve people’s experience of care.

People’s care was assessed and planned in line with best practice and staff received training to support people’s individual health and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People liked and enjoyed their food and received support where appropriate. People saw additional health professionals and received help to attend appointments.

People liked the care staff supporting them who understood their needs. Staff understood the importance of valuing individual needs and how to care for people with dignity and respect.

Peoples were involved in planning and reviewing their care to meet their needs and preferences. People were encouraged to pursue interests and hobbies. People understood they could complain if needed. Staff understood how to support people with End of Life care.

People and staff liked and felt supported by the registered manager. Systems were in place to review and monitor people’s experience of care and ensure practices were safe and centred around people’s changing needs. The registered manager was supported by a management team that knew people at the home and worked together to develop people’s care so that they overcame barriers. The registered manager worked with a number of stakeholders to improve people’s care.

Rating at last inspection.

The last rating for this service was Good [the report was published 01 February 2017].

Why we inspected

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk