Updated 21 August 2024
Date of assessment 29 April to 4 June 2024. We undertook this assessment as we had received some information of concern regarding the negative culture within the home in particular around staff. The home was also registered under a new provider therefore required an assessment to be rated. We found 2 breaches of the legal regulations in relation to safe care and treatment, and governance. Infection prevention and control measures were not robust. The home was not always clean and tidy, we observed areas of the home which posed a fire risk. This was addressed immediately following the first site visit. Wound care was not robust and documentation around this needed improvement. Governance systems and audits were not effective in identifying or addressing areas for improvement and there was a negative culture at the home between staff and management. The provider was receptive to our feedback and had started implementing improvements quickly. There were changes made to the managerial structure. We have asked the provider for an action plan in response to the concerns found at this assessment and how they will embed improvements into practice.