Scalford Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were attentive to people's needs and understood the importance of getting to know their preferences and routines.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

A visiting professional told us "Staff are good with residents."

Staff were attentive and responsive to people's needs. Staff engaged with people, speaking with people ensuring they had maintained eye contact, and were observed to be polite and respectful. People were relaxed in the company of staff and we observed light-hearted and jovial interactions.

People were positive about the staff's approach and felt they were treated well, with dignity, respect and kindness. A person told us "Oh yes, I'm looked after well, staff have been kind to me." Relatives confirmed their family members were treated with kindness, dignity and respect. A relative told us, "On the whole happy."

Staff were positive about the quality of the care provided and spoke of their commitment to provide consistent care, which met people's individual needs, routines and preferences. A member of staff told us, "I am doing this work as one day I will get old too, understanding that everyone is different and taking time to manage it, is important."

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.