Archived: Kingsway

Updated 17 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 14 January 2016 and was unannounced. The inspection team consisted of one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

As part of the inspection we reviewed the information we held about the home and looked at the notifications they had sent to us. A notification is information about important events which the provider is required to send us by law. The provider had sent us a Provider Information Return (PIR) before the inspection. A PIR is a form that asks the provider to give key information about the home, what the service does well and improvements they plan to make. We also contacted the local authority for information they held about the home. We used this information to help us plan our inspection.

During the inspection we spoke with four people who lived at the home and four family members. We spoke with four members of staff, and the manager. We looked at three records about people’s care, three medicine records, three staff files and records relating to the management of the home. We carried out observations across the home regarding the quality of care people received.

Updated 17 March 2016

This unannounced inspection took place on 14 January 2016. At our last inspection visit on 11 November 2013, the provider was meeting the regulations we looked at. Kingsway is a residential home providing accommodation for up to eleven younger adults with learning disabilities or autistic spectrum disorder. At the time of our inspection there were seven people living at the home.

The home did not have a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the home. Staff knew how to keep people safe from the risk of harm or abuse and knew how to report concerns. Risks to people were identified and were managed in a way that supported people to remain independent. People received their medicines on time and as prescribed. Medicines were stored safely and securely.

There were sufficient numbers of staff on duty to meet people’s individual needs. The provider ensured staff recruited to posts were trained to meet the care needs of people living at the home. People were supported to access healthcare professionals when required to ensure their health needs were met.

Staff gained people’s consent before carrying out care and support and the provider had taken appropriate action to ensure people’s rights were protected. People enjoyed the food and had choices regarding their meals. Staff were kind and caring. Staff understood people’s choices and preferences and respected their dignity when providing care. People had access to a wide range of different leisure activities and were supported to maintain relationships that were important to them. People knew how to make a complaint and felt their concerns would be listened to. Relatives told us they felt comfortable raising any concern or complaint with the provider or staff members.

There were audit systems in place to monitor the care people received this included gathering feedback from people and relatives.  However we found information was not used to identify issues or trends that would improve the quality of care people received.