Archived: Home From Home

Updated 21 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Two inspectors carried out the inspection.

Service and service type

Home from Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We looked at the information we held about the service, which included the provider’s statement or purpose any notifications that the provider is required to send us by law. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.

During the inspection

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with five people using the service and two relatives. We also spoke with two senior care workers and one care worker.

We looked at records relating to all aspects of the home including staffing, medicines, accidents and incidents, and quality assurance. We also looked at two people's care records.

Updated 21 December 2019

About the service

Home from Home provides accommodation and personal care for up to 10 older people. It is situated in the village of Newbold Verdon. At the time of our inspection there were eight people using the service.

People’s experience of using this service and what we found

Home from Home was homely and comfortable with a friendly atmosphere. A relative said, “It's a gem, a real gem and so homely. I can’t believe how happy [person] is here.” The premises were well-decorated, clean and fresh throughout.

Staff provided person-centred care and had an excellent knowledge of the people they supported. They knew their likes, dislikes and preferences and what they liked doing. People enjoyed daily activities and going out into the local community.

Staff were well-trained and provided people with safe care and support. They were caring and kind and enjoyed working at the home. A staff member said, “This is a lovely place to work because we really get to know our residents and they are such a lovely group of people.”

People’s healthcare needs were met. Staff worked closely with local GPs, district nurses and other healthcare professionals to ensure they had the care and support they needed. The food provided was wholesome and people said they enjoyed their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had a say how the home was run. They attended regular meetings where they could share their views and completed quality surveys. If they made suggestions the registered manager and staff acted on these.

People said the registered manager and staff were open and friendly. Staff were well-supported and relatives welcomed at the home at any time. The registered manager oversaw the home and completed audits to check it continued to run well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (based on an inspection on 18 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.