- Care home
St Leonards Rest Home
Report from 3 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 15 July to 29 August 2024. We assessed a small number of quality statements from the safe, responsive and well-led key questions and found areas of both good practice and concerns. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found multiple breaches at this inspection in relation to the need for consent, safe care and treatment, safeguarding people from abuse and improper treatment, notifications of changes, good governance and staffing. People using the service and staff told us their care was good and our observations supported this. However, there were shortfalls in the systems and processes needed to assess, monitor and improve the service. For example, ensuring staff were trained to meet people’s needs, the environment was safe and clean, people’s care plans and risk assessments were up to date and reflected their needs, medicine safety and the overall governance of the service. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We have asked the provider for an action plan in response to some of the concerns found at this assessment.
People's experience of this service
People told us they felt safe living at the service. People told us they were supported well by staff. We received mixed feedback from people about their involvement in care plans. Comments included, “No I don’t think I have a care plan. I’m not sure. I can’t remember being asked about one”, “I don’t think I have a care plan. No one’s ever told me about one.” Most people were happy with the staff. Comments included, “Staff are helpful.” “Some staff shout at me.” Some people said that not much goes on and they were bored.