The Care Quality Commission

Archived: HQL Domiciliary Care & Outreach Support

8-9 Cannon Street, Dover, Kent, CT16 1BY (01304) 219404

Provided and run by:
High Quality Lifestyles Limited

All Inspections

20 May 2013

During a routine inspection

We spoke to 2 people who used the service or their families out of the 3 people supported by the agency. Everyone spoken with was pleased with the service they received. Comments received were positive and they included; 'They help my relative a lot. Help him to build his confidence.' and 'Staff are very good I have no concerns".

People told us that the communication had been very good at the agency. They were kept informed about who would be visiting and were updated when this changed.

People spoken with confirmed that they had given consent to their care and felt in control of the care received. Overall people spoken with had no concerns with regard to the quality of care and were complimentary about the staff and the support offered. People told us they felt safe receiving a service from the agency.

However some improvements were needed in the areas of risk assessments, review of care planning, documentation and monitoring of the service.

10 September 2012

During a routine inspection

Relatives of people told us that they were happy with the care and support that their relative was receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about the care. They told us that the service responded to their needs for their relative quickly and that staff talked to them regularly about their plan of care and any changes that may be needed.

One relative said when referring to staff 'They are fantastic. They treat my boys well. They respond well to staff'. Another said I have no concerns or worries they treat my son well.

8 February 2012

During a routine inspection

People who use the service were unable to communicate and tell us in any detail what they thought of the quality of the care due to their communication difficulties.

Relatives however of people told us that they were happy with the care and support that their Son / Daughter was receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about the care. They told us that the service responded to their needs for their relative quickly and that staff talked to them regularly about their plan of care and any changes that may be needed.

One relative said 'The agency staff treat my son with respect and protect his dignity at all times'.