People told us their privacy and dignity was maintained and respected. They were involved in how their care was planned and delivered.People told us they liked the food at the home.
People told us the home was clean, and residents were happy with how their rooms are kept clean and tidy.
People who are able are encouraged and supported to manage their medication independently.
Staff feel supported by a clear management structure and told us the home has benefited from changes to systems and procedures. Staff told us they enjoyed their work. Residents said the staff are good and there is consistency as staff turnover is low.
People are confident that any concerns raised would be dealt with promptly and effectively.
Some people recall being asked about their view of how the service is run, but the residents we spoke with were happy not to get involved.