6 June 2019
During a routine inspection
This service is rated as Good overall. (The service was previously inspected on 27 November 2018 but was not rated.)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Harley Street Healthcare Clinic as part of our inspection programme.
The provider Mr Yehudi Gordon has one location registered as Harley Street Healthcare Clinic at 104 Harley Street, London. The service provides private medical services for patients aged 18 years and over in gynaecology and women’s health. This service is registered with CQC under the Health and Social Care Act 2008 in respect of services it provides.
A total of 18 patients provided feedback about the service through CQC comment cards. All comments received were positive about the service. Patients described Mr Gordon as caring, approachable and the service they received was excellent.
Our key findings were:
- Governance systems were well established within the service. There was effective systems for monitoring service provision to ensure it was safe.
- Clear procedures and protocols were in place and the provider had processes in place to ensure risks were clearly identified and mitigated against.
- Systems for learning from incidents was in place. The provider had implemented a risk score system to identify the severity of the event and ensured an accurate oversight of safety within the practice.
- There was evidence of quality improvement activity.
- The provider demonstrated how they maintained their skills and knowledge.
- There were appropriate systems in place for obtaining patient consent for procedures undertaken.
- Patient feedback relating to the service was positive from our CQC comment cards.
The areas where the provider should make improvements are:
- Implement systems to gather patient feedback on the services provided.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care