We carried out a review of the data available to us about Helping Hands Wigston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Wigston, you can give feedback on this service.
Helping Hands Wigston is a domiciliary care service providing the regulated activity personal care, which is help with tasks related to personal hygiene and eating, in people’s own homes. At the time of our inspection there were 47 people receiving personal care using the service.
People’s experience of using this service and what we found
Systems and processes were in place to support people’s safety. People’s needs, including their safety were assessed and monitored. People were supported by staff who had undergone a robust recruitment process. There were sufficient staff to meet people’s needs. Family members spoke of the reliability and good time keeping of the service. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s needs were assessed and kept under review and reflected all aspects of people’s care. People and family members contributed to the assessment process. People’s health care needs were documented, and staff liaised with family members regarding people’s health and wellbeing where required. Staff had the required experience, knowledge and training to meet people’s needs, which was kept under review through ongoing assessment of their knowledge and competence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Family members spoke of the kind and caring approach of staff. Family members said they were involved in decisions about their relative’s care and their views were respected by staff.
People and their family members were involved in the development and reviewing of their care and support package, and the care packages were tailored to reflect people’s preferences. Family members were aware of how to raise a concern. Family members told us they had no concerns about the service.
The providers systems and processes monitored the quality of the service being provided. People’s views and that of family members were sought through surveys, which were analysed and used to identify where improvements were needed. A range of audits were undertaken to monitor the quality of care provided. Staff were supported through ongoing monitoring and good communication, which included regular staff meetings to support the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.