22, 23 March 2011
During a routine inspection
'We must say a big thank you to each and every one of you for the love, care, concern and friendship you gave so freely to mum as you provided her daily care. Your kindness will never be forgotten' and 'We would like to thank all of you who looked after mum so well, during your time with us. She keeps saying how much she misses you all'
'We have got used to them coming now' 'They are good girls, all very helpful' 'No problems, excellent care' 'very obliging, they go out of their way to help' 'very caring and thoughtful'
'No problems whatsoever' 'No concerns or complaints' and 'the management is approachable & obliging' 'He is great, a lovely considerate man'
'They are all lovely' 'it makes a hell of a difference having them come in' ' the direct payments work great for us' and 'The manager came out to visit and right from the beginning we were happy'.