Archived: Yellow House Care Home

The people we spoke with told us they were happy with the care they had received and with the staff team. One person who used the service told us 'I'm very happy here'.

The people who used the service were in safe and secure premises that promoted their wellbeing. We also saw that people were provided with a choice of suitable and nutritious food and drink. One person who used the service said, 'I really like the food'.

During our inspection evidence was seen that appropriate pre-employment selection and suitable checking of staff had taken place. The service also had a system in place to effectively deal with comments and complaints.

The people we spoke with told us they were generally happy with the care they received and with the staff team.

Staff we spoke with knew the people living at the home well and had a good understanding of their support needs.

One person who used the service told us 'I like it here, they [the staff] are family to me'. Another person who used the service we spoke with told us 'It's all good here'.

One member of staff we spoke with told us 'We are always putting the residents first and meeting their needs'.