Updated 12 April 2024
Saxon Care – Trowbridge and Westbury is a domiciliary care agency providing personal care for people in their own homes. The service learned from incidents and action was taken to ensure improvements were made where needed. There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. People had risk management plans, which were kept under review and updated when needed. Staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed. Staff worked with other services to ensure people’s needs were met effectively. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. People and their relatives had been involved in developing their care plans and setting out how they wanted to receive care. People had been supported to express their wishes about future care needs. Staff told us they had the support they needed to do their job well. Staff were able to contact the management team at any time for support and guidance. The service completed regular staff surveys to receive feedback. Quality assurance assessments were used to review the performance of the service. Action was taken on the findings of the various reviews and followed up by the management team to ensure the improvements were made.