Trent View Medical Practice

Updated 12 June 2024

Date of assessment: 22 to 31 July 2024. Trent View Medical Practice is an NHS GP practice located near to Scunthorpe in an area of low deprivation. There were approximately 11,300 people registered with the service at the time of our assessment. We conducted this assessment to follow up breaches of regulation from a previous inspection. We assessed 22 quality statements across safe, effective, responsive, and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found the practice had made improvements to systems and processes to keep people safe from abuse. Systems to monitor patients prescribed high risk medicines had been improved but were not always effectively implemented. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had continued to take action to try to improve access and patients could mostly access care and treatment in a timely way. The provider had made improvements to governance systems, which were regularly reviewed.

Updated 12 June 2024

People were mostly positive about the quality of their care and treatment. The NHS Friends and Family Test showed people were mostly satisfied with services. Survey results from the 2024 National GP Patient Survey were not available to CQC at the time of this assessment to enable us to assess any improvement in patient satisfaction from the 2023 results. Access to services continued to be the main issue impacting on patients experience despite the significant changes made by the practice. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described good relationships with managers and there were regular meetings, but they felt they were not always listened to and were not adequately involved in improvement plans.