ABI Homes - Dyers Mews

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked at 4 quality statements under the well-led section. Whilst we found some issues in relation to the environment and IPC the providers governance systems had not identified, overall, governance systems were effective. The provider worked with partners to further enhance people’s lives and promote daily living skills.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff gave us examples of how they promoted people's diversity and individuality in areas such as involving people in recruitment and supporting and promoting their individuality in how they dressed.

The providers policies and procedures promoted workforce equality, diversity and inclusion.

The registered manager told us how each action from internal audits would populate an improvement plan and that actions were allocated to staff in the service and to other areas of the organisation to ensure any actions were addressed promptly. This allowed them to have oversight of quality in the service but to also monitor actions and address any delays promptly to further drive improvement.

The providers environmental and infection prevention and control systems had not picked up on areas identified during the inspection. However, the provider had a range of auditing systems to monitor safety and quality in the service. This was held on an electronic system which allowed provider oversight of the service. The registered manager told us how each action would prepopulate an improvement plan and that actions were allocated to staff in the service and also to other areas of the organisation to ensure any actions were addressed promptly.

Relatives told us the provider worked with other professionals to support with health and care needs. One relative told us. “Recent medical issues were attended to, and I was informed immediately.”

The registered manager told us they worked with other services and organisations to further support people. For example, one person was supported to attend further education. The person experienced good days and bad days, staff worked closely with tutors to ensure there were clear strategies in place to support the person and allow them to get the most out of their visits.

We received positive feedback from other professionals working with the provider.

The provider worked with a range of professionals both internally and externally to ensure people received person centred, specialist support. For example, the provider worked closely with the epilepsy service to develop care plans for people living with epilepsy. Additionally, the service worked with occupational therapy and positive behaviour support specialists to support people to develop plans to help them manage emotional distress.

Staff told us they received training relevant to their roles and could request further training if they wanted to. The registered manager was responsive to our findings during the assessment and had put immediate plans in place to rectify any shortfalls.

The service was supported by a quality and improvement team who supported the service in quality assurance systems. Learning was shared across services to drive improvement. Supervisions and team meetings were used to openly discuss training needs.