5 September 2013
During an inspection looking at part of the service
We spoke to the two people who lived there and the registered manager. People had limited verbal communication. Therefore, we were not able to discuss their care with them in depth. We observed positive interactions between them and the registered manager. People smiled and looked happy. They clapped their hands and laughed loudly to show that they were pleased.
We observed one person was being encouraged to take part in an activity of their choice. This enabled them to maintain their independence. The person said 'help me to clean my bedroom.'
We observed personal support was provided behind closed doors away from communal areas of the premises to protect people's privacy and dignity. We observed people had been helped to look clean and well presented.
We found the systems in place to prevent and control the risk of people acquiring a health care associated infection were being followed.
Action had been taken to ensure people were protected against the risks associated with unsafe or unsuitable premises. Records relating to people's care and treatment and other records were accurate and appropriately maintained.