Southview Lodge Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs. People’s care plans were detailed, and we were told staff fully understood people’s needs. However, they had not always checked or discussed individual health, care or well-being and communication needs with people or their relatives to ensure care was effective. People and relatives gave mixed feedback around their involvement in creating and reviewing people’s care plans. A relative said, “There is a care plan but I’m not sure how often it’s updated.” The registered manager implemented new processes since our assessment, to ensure people and relatives are more involved in their individual care plan reviews.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The service’s policies were updated in line with legislation, and the registered manager spoke about resources and forums they accessed to ensure the service was following current best practice guidance. Recognised clinical assessment tools were in place to assess for pressure risk and malnutrition, and relatives confirmed people’s nutrition and hydration needs were met. A relative said, “The food seems lovely. People always have enough to eat and drink. Regular drinks are offered. People always have a bottle of juice.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us information was shared amongst the team effectively and partners fed back the service had positively engaged in local authority reviews, sharing details about people’s needs appropriately.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans detailed the level of support people needed to manage their healthcare needs. Routine monitoring and weekly health reviews helped identify risks to people’s health early and prevent deterioration.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Expected long term outcomes were detailed in people’s care plans, and we were given several examples of people’s clinical or quality of life outcomes improving. Relatives told us, “You can see the change in [person’s] mood they are really happy.” And, “[Person’s] dementia hasn’t deteriorated as much as I’d expected. I feel this is contributed to by the way staff have looked after [person].”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Consent to care and treatment forms had been completed for people and care plans included decision specific capacity assessments as per best practice guidance. Staff had up to date training in The Mental Capacity Act 2005 (MCA) and could give examples of how they sought consent from people.