6 September 2012
During a routine inspection
The inspection was carried out to check whether improvements identified at our last inspection in February 2012 had been sustained and to ensure that people using the service were safe and fully cared for.
During our inspection we went on to look at how staff were recruited and selected and how the providers met their aims and objectives.
The people who we met with and whose care we examined in detail were frail, and some were suffering from dementia which meant it was difficult for us to gain people's views on the care they received.
We observed the care and support offered to people. We saw that staff were kind when dealing with people and provided supervision and support as needed.
However, we found that care planning and aspects of care provision did not demonstrate that people who used the service received suitable planned and effective care. People's needs were not being consistently met, and risk factors were not assessed.