Archived: Clifton View

Updated 4 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 September 2017 and was announced. The provider was given 24 hours' notice because the service was a small care home for adults who are often out during the day and we needed to be sure that someone would be in.

The registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. Before the inspection we reviewed all the information we held about the service, we looked at the PIR, the previous inspection reports and any notifications received by the Care Quality Commission. A notification is information about important events, which the registered provider is required to tell us about by law.

We spoke with the registered manager. We looked at two people's care plans and the associated risk assessments and guidance. We looked at a range of other records including three staff recruitment files, the staff induction records, training and supervision schedules, staff rotas and quality assurance surveys and audits. We were unsuccessful in contacting relatives to gauge their experience of the service.

During our inspection we spoke and spent time with two people living at the service. We observed how people were supported and the activities they were engaged in. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Updated 4 October 2017

Clifton View is a residential care home for three adults. People living at the home have a range of needs including learning disabilities. At the time of our inspection visit there were two people using the service. At the last inspection on 25 June 2015, the service was rated Good. At this inspection we found the service remained Good.

People who used the service were supported by staff who understood the importance of protecting them from harm. Staff had received training in how to identify abuse and report this to the appropriate authorities. Staff that had been recruited safely were provided in enough numbers to meet the needs of the people who used the service.

Risks to people were identified and plans were put in place to help manage the risk and minimise them occurring. Medicines were managed safely with an effective system in place. Staff competencies, around administering medication, were regularly checked.

Staff we spoke with had an understanding of the principles of the Mental Capacity Act (MCA 2005). Capacity to make specific decisions was recorded in people's care plans.

People were supported by staff who had training and support to maintain their skills and knowledge to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People who used the service had access to a wide range of activities and leisure opportunities and were encouraged to continue to participate in activities and hobbies that they had enjoyed prior to accessing the service.

People received a choice of meals and staff supported them to eat and drink enough. They were referred to health care professionals as needed and staff followed the advice these professionals gave them. People's personal and health care needs were met and care records guided staff in how to do this.

People using the service and staff were kept informed about developments in the service. Checks had been completed as a way of ensuring the quality of the service provided. This included questionnaires sent to people using the service, their representatives and staff. The service had a clear process for handling complaints which the registered manager had followed.