Archived: Haven House

Updated 31 August 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an announced inspection by one adult social care inspector. The inspection took place on 25 July 2017.

Before the inspection we reviewed the information we held about the home. This included a Provider Information Return (PIR) completed by the provider. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We considered the information which had been shared with us by the local authority and other people. We looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

We met with people who lived at Haven House and they told us about their life at the home and the support they received. We spoke with two people. We spent time during our inspection observing the interactions between staff and people and watched how people were supported by staff in communal areas.

During the inspection we reviewed the records of the home. These included staff recruitment, training and supervision records, medicine records, complaint records, accidents and incidents, quality audits and policies and procedures along with information in regards to the upkeep of the premises. We looked at two care plans and risk assessments along with other relevant documentation to support our findings.

Updated 31 August 2017

Haven House provides personal care and support for up to three people living with a learning disability. At the time of our inspection three people were living in the service.

At our last inspection in April 2015 the service was rated as 'Good.' At this inspection we found the service remained 'Good.'

The service had a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care in ways which helped them to remain as safe as possible. There was enough staff to provide support to people to meet their needs. Staff understood risks to ensure people's safety and supported people to receive their medicines safely.

There were enough staff to care for the people they supported. Checks were carried out prior to staff starting work to reduce the risks of unsuitable staff working at the service. Staff received a comprehensive induction into the organisation, and a programme of training to support them in meeting people's needs effectively. People were supported to maintain good nutrition and to access healthcare services.

Staff continued to be caring towards people and support people to maintain the relationships that were important to them. People were supported to develop their independence and skills around daily living tasks. Staff continued to treat people with respect and to maintain people's privacy.

Staff understood their role with regards to ensuring people's human and legal rights were respected. For example, the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards (DoLS) were understood by the registered manager. They knew how to make sure people, who did not have the mental capacity to make decisions for themselves, had their legal rights protected and worked with others in their best interest. People's safety and liberty were promoted.

There was clear and visible leadership in the service. Staff and the registered manager understood their role and responsibilities. The provider had a range of audits in place to assess, monitor and improve the service. The registered manager involved people and staff in the running of the service. The registered manager complied with their statutory responsibility to submit notifications to the CQC as required.