The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Preventicum

Shepherds West, Rockley Road, London, W14 0DA (020) 7605 6900

Provided and run by:
Preventicum UK Limited

All Inspections

6 June 2013

During a routine inspection

In recent patient feedback the majority of people rated the pre-appointment information provided as either "very good" or "excellent". One person using the service who we spoke with described staff as "fantastic". The majority of people rated the team as "very good" or "excellent" in the feedback and in written comments they described staff as "very reassuring" and "very helpful".

Before people arrived they were asked to complete a comprehensive medical history form. There was also a specific questionnaire that people had to complete before they had an MRI to make sure that it was safe for them to do so. In recent patient feedback the majority of people rated the overall service as "excellent" or "very good". There was an emergency policy and procedure in place which staff were aware of. The service had emergency equipment and drugs available.

Overall, there were effective systems in place to reduce the spread of infection. On the day of the inspection the service was clean and tidy.

Staff undertook regular training appropriate to their roles. They received annual appraisals where their performance was discussed and development plans put in place for the year.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

21 November 2011

During a routine inspection

People who use the service were present but unavailable for comment when we visited. They had made very positive comments about the service in the completed quality review questionnaires returned.

The results from the questionaires show that people who use services felt respected, treated with dignity. That they felt safe using the service and staff were friendly,competent, knowledgeable and approachable. People were informed of how screening and diagnosis would take place and were involved in the decision-making about the alternative choices of treatment available. This included any risks attached. They were also aware of how to make a complaint and who to.