31 January 2013
During a routine inspection
We saw examples of where the requirements of the Mental Capacity Act 2005 (MCA) had been put in to practice through applications for Deprivation of Liberty Safeguards (DoLs) authorisation. The MCA is legislation that protects the rights of people who may not be able to make decisions about their own care. A Dols application is made when it is felt necessary to deprive a person of their liberty for their own safety.
During our visit, we saw that there were sufficient staff to meets the needs of people living in the home. Staffing rotas confirmed that staffing levels were consistent. We were also told that staff were available to cover shifts when required, for example due to sickness or leave.
People were cared for in a clean and hygienic environment and there were policies and procedures to support staff in this. Food hygiene guidelines were followed.
We also saw that there was a complaints procedure in place, however we were told that most complaints were managed informally.