14 March 2019
During a routine inspection
Concept Care Practice Limited - 20 Cross Street is a domiciliary care agency providing personal care to people living in their own homes. They mostly provide staff to care homes with and without nursing. However, that side of the business does not require registration with the Care Quality Commission (CQC). CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating, in their own homes. At the time of our inspection there was one person receiving personal care in their own home. The service is also registered to provide nursing care to people living in their own homes. However, that side of the service was dormant at the time of our inspection.
People’s experience of using this service:
¿ The service assessed risks to the health and wellbeing of people who use the service and staff.
Where risks were identified action was taken to reduce the risk where possible.
¿ Recruitment processes were in place to make sure, as far as possible, that people were
protected from staff being employed who were not suitable.
¿ Medicines were handled safely by staff who had been assessed as competent to do so.
¿ People received effective care from staff who were well trained and supervised.
¿ Feedback from relatives was that staff were caring and respected their family member's privacy
and dignity.
¿ Care was designed to meet people's individual needs and preferences.
¿ People were supported to have maximum choice and control of their lives and staff supported
them in the least restrictive way possible; the policies and systems in the service supported this
practice.
¿ Relatives knew how to complain and knew the process to follow if they had concerns.
¿ People's right to confidentiality was protected and their diverse needs were identified and
incorporated into their care plans where applicable.
¿ A relative told us, "I just can't fault them. I think they are absolutely brilliant. They never make
[Name] feel like anything is too much trouble."
Rating at last inspection:
Good. The report from the last inspection was published on 28 October 2016.
Why we inspected:
This was a planned comprehensive inspection carried out in line with our aim to re-inspect a service within 30 months of being given a rating of Good.
Follow up:
We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.