The Care Quality Commission

Archived: Coombe Grange Residential Home

Coombe Lane, Sway, Lymington, Hampshire, SO41 6BP (01590) 682519

Provided and run by:
Coombe Grange Limited

Important: The provider of this service changed. See new profile

All Inspections

20 June 2013

During a routine inspection

People were supported to be able to eat and drink sufficient amounts to meet their needs. All staff we spoke with were able to tell us which people had special dietary requirements. We also spoke with the chef and the kitchen assistant who were both knowledgeable about people's dietary needs.

There were effective recruitment and selection processes in place. The manager explained to us that potential care staff were interviewed and were subject to a Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA) check.

There were sufficient numbers of suitably skilled and qualified staff working in the home. The manager was able to demonstrate that the service had carried out a needs analysis and risk assessment as a basis for deciding sufficient staffing levels. We saw records that showed people's needs had been regularly reviewed and this information contributed to deciding appropriate staffing levels.

1 February 2013

During a routine inspection

We visited the home and spoke with the manager, care staff and service users and a visiting relative. We observed care practices, and reviewed records and documents and other information held about Coombe Grange by the CQC.

People told us they were able to express their views and were involved in decisions about their care and support. Not all people were able to us they were aware of their care plans.

People said they were treated with dignity and respect, and supported to maintain their independence as far as possible.

People's needs were assessed and care, treatment and support was planned and delivered in line with individual care plans. People told us they felt safe living at Coombe Grange.

Staff members said they felt the service was safe and that they had received training in safeguarding adult. Staff told us they were receiving good training, support, supervision and professional development.

We found evidence that learning from incidents and accidents took place and appropriate changes were implemented. The manager was reporting incidents to other agencies and notifying the CQC appropriately.

The provider employed a consultant who assisted the manager periodically, and we reviewed elements of the developing systems to quality assure, monitor and assess the quality of service people receive at Coombe grange.