This care home is run by two companies: Signature Senior Lifestyle Operations Ltd and Resident Care at Signature Opco LLP. These two companies have a dual registration and are jointly responsible for the services at the home.
We carried out a review of the data available to us about Signature at Banstead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Signature at Banstead, you can give feedback on this service.
Signature at Banstead is a residential care home providing personal care to up to 96 people. The service provides support to people over 65, some of whom are living with dementia. At the time of our inspection there were 68 people using the service. The care home accommodates people in one adapted building comprised of a residential setting and a wing on the ground floor for people living with dementia.
People’s experience of using this service and what we found
People were included in the running of the home. There was a person-centred, positive, inclusive culture at the home that was promoted by staff and the registered manager. Relatives had been included and provided the opportunity to join as volunteers to be involved with other areas of the home and spend quality time with their loved ones. Audits were thorough and improvement was driven by the whole staffing team and the registered manager. Staff felt involved in the running of the home and were confident to put forward ideas to drive improvement.
People had access to a wide range of activities that had been designed to match people’s likes, dislikes and different preferences. People received personalised care from staff that knew them well.
People were supported by kind and caring staff that treated them with dignity and respect. People’s privacy was respected and people were encouraged to make decisions about their care. People had access to food and drinks when they needed them and staff were aware of people’s individual nutritional needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s risks were assessed and managed appropriately. People received support with their medicines by trained staff. There were enough staff to meet people’s needs and safe recruitment practises had been followed. People were safe from the risk of infection due to the standard of cleanliness and hygiene in the home and staff knowledge in this area. Staff were working well with other professionals to effectively support people in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 01 December 2021 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 23 August 2018.
Why we inspected
We inspected based on our information and scheduling in line with the period of time passed with a new provider registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.