- Care home
Chase Lodge Care Home
Report from 14 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 22nd May to 11th June 2024. Chase Lodge Care Home is registered to provide accommodation, personal care and support to adults of all ages who may have mental health support needs. The service is also registered to provide support to people with learning disabilities or autistic people. At the time of our assessment, this was not a primary need of anyone who lived at the service. The service is registered to provide care and support to up to 21 people. At the time of our inspection there were 16 people living at Chase Lodge. The service is located in a large Victorian property in Weston-Super-Mare. In this assessment, we looked at all the quality statements in the safe, caring and well led key questions. At the last inspection, the service was rated requires improvement in these key questions and overall. In this assessment, we found the service remains requires improvement in safe and well led. The rating for the caring key question has changed to good. The ratings for the quality statements we did not assess remain unchanged. We found there were breaches of the legal regulations in relation to safe care and treatment, statutory notifications and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and their relatives were positive about the service they received and the staff who worked with them. They appeared comfortable around staff, and people told us they felt safe living at the service overall. People felt able to raise concerns if necessary. Staff responded to feedback that people and relatives provided. People and their relatives spoke positively of the support they received from staff. However, people also said staffing had been difficult at times and they were happier when permanent staff were working, as they knew them better. People were treated as individuals and their needs and preferences were known and respected. People were unsure if they were involved in assessing and reviewing the risks which related to them. People were encouraged to make day-to-day decisions about how to keep themselves safe. They had control and were not unnecessarily restricted. People were encouraged to try new experiences, develop new skills and maintain their independence. People valued the support they received to make and attend appointments with health professionals and specialists. Most people spoke positively about the environment, its condition and cleanliness. Staff were already aware of specific concerns about parts of the home, and a plan was in place to make improvements.