19 October 2011
During an inspection looking at part of the service
We spoke with eight of the people who lived at the home. Three of the people we spoke with were able to discuss the way their care was provided but could not say or recall giving consent about the care they received. They all said that they had never seen a care plan. One person said that they 'did not know how decisions about their care were made'. They said 'life was just about getting up watching TV and going to bed'. They said that they 'did not feel well cared for and were left to their own devices'. Another person said that they 'had never seen a care plan and had never been asked about the quality of care provided'. They said that they 'did not feel involved in decision making about their care' and that they 'never get any information and are in the dark'.