We carried out a review of the data available to us about Karing Hands Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Karing Hands Care, you can give feedback on this service.
Karing Hands Care is a domiciliary care service providing personal care to people in their own homes. At the time of our inspection there were two people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care. The service had systems in place which supported safeguarding people from avoidable harm and abuse. Medicines management protocols were safe. People received their care and support in a timely and person-centred manner.
At the time of this inspection, the registered manager was the only staff of the service. They were trained and skilled to deliver people’s care and support competently.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was caring. People were treated with dignity and respect. They were involved in decisions about their care and were supported to maintain their independence. Their choices and preferences were respected.
People’s care was delivered in a person-centred manner. Their care plans included information about their needs, choice and how their care was delivered tailored to their individual needs. There were systems in place to support people to raise any concerns or complaints they may have about their care.
The service was led and delivered by a skilled registered manager. There were systems in place to monitor the care people received and make improvements were relevant. The culture within the service promoted inclusion and safe care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service .
Recommendations
We have made a recommendation about end of life care planning.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.