26 November 2013
During a routine inspection
We visited two people in the community who received a service and this included their partners who were present at the time of the visit and spoke with two people over the telephone about their care and treatment. One person said "I know all five staff very well and the staff are flexible, listen and support me to be independent, "another person said "every single one of them explained things to me and the quality of care was excellent".
We met two members of staff who were in people's homes providing care and treatment. The two members of staff have been with the agency for four and five years respectively. Comments made to us were positive and one member of staff said "we are very well supported by the manager", another member of staff said "the manager is one of us and does exactly the same work".
The registered manager told us that staff employed by the service received ongoing support and guidance because they worked alongside staff. There were informal systems in place to monitor and assess the service that people were provided with. An example of those were spot checks, discussions with staff in the car or outside people's homes and regular feedback from people who received a service. People told us that complaints are listened to and acted upon.