Home Instead Portsmouth

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A family member said, “We have a care plan and I`m fully involved in the care.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. An external health professional told us, “Home Instead regularly reach out and ask if there are any updates to our services that they can make staff, clients and their families aware of. We meet up at local community spaces to talk about mental health and wellbeing, and they are keen to ensure that the support they are delivering is the absolute best.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider and staff worked with health and social care staff such as speech and language therapists, district nurses and GP’s.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans contained information about the person’s health, medicines and their wishes or decisions about the level of emergency care they should receive.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. A family member said, “Yes, it [care plan] was reviewed recently and they made sure everything was up to date.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. An external professional told us, “I have worked in other ways with the provider – recently presenting an event open to the public about elderly care and legal implications of Lasting Powers of Attorney’s and deputyship orders and was impressed by the depth of care and knowledge the provider conveyed to the audience.”