Background to this inspection
Updated
10 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: One inspector carried out this inspection.
Service and service type: Calderbank House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This inspection was unannounced.
What we did: We reviewed information we had received about the service since the last inspection in June 2016. This included details about incidents the provider must notify us about. We also sought feedback from the local authority and Healthwatch. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection we spoke with five people living in the home and three relatives to gain their views on the care provided. We spoke with two care staff and the registered manager.
We reviewed a range of records. These included three people’s care records and medication records. We also looked at three staff files around staff recruitment, training and supervision. We reviewed records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.
Updated
10 January 2019
About the service: Calderbank House is a residential care home that was providing personal care to five older people at the time of the inspection.
People’s experience of using this service:
People were happy living at Calderbank House. They told us staff were kind, caring and treated them with respect. People told us staff were ‘always around’ and responded promptly if they needed support. People’s health care needs were well managed.
Activities were on offer and people were supported to go out in the community. People’s dietary needs were met and they said they enjoyed the food. Medicines were managed safely.
There were enough staff to meet people’s needs and keep them safe. There were no staff on night duty as the people currently living in the home did not require care at night. The registered manager, who was also the provider and lived on the premises, was available if people needed assistance overnight. This situation was kept under review and night staff were brought in if people’s needs changed and they required support.
Recruitment processes ensured staff were suitable to work in the care service. Staff were well trained and supported by a registered manager who worked alongside them on a daily basis providing direction and guidance.
The home was clean and well maintained. People liked their rooms which were personalised with belongings and furniture they had brought in.
Care plans were personalised and showed the care and support people wanted and needed. Risk assessments were in place and showed the action taken to minimise risk. Safe systems were in place to manage any allegations of abuse.
A complaints procedure was displayed. People and relatives knew how to raise concerns and were confident these would be dealt with appropriately.
People, relatives and staff praised the management of the home and spoke highly of the registered manager who they said was approachable and always available. Audits and checks were carried out and used to drive continuous improvements to the service people received.
More information in Detailed Findings below:
Rating at last inspection: Good (report published 13 June 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the service continues to meet the characteristics of Good in all areas.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.