Archived: Faith IN ME Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

During our assessment of this key question, we identified a breach of regulation in relation to the provision of person centred care. People did not have control or choice in relation to the provision of care.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The organisation did not demonstrate a culture of kindness. We were told of an occasion when the behaviour of a senior member of staff had caused great distress for one person and impacted their mental health.

Feedback about individual staff members varied with people generally feeling more comfortable with regular carers. Comments included; “Most of the staff are well trained, but new staff are less experienced and need prompting at times”, “The staff are generally caring and have a nice personality but some are better than others” and “The two staff I get at the moment are very reliable and keep me safe.” A relative commented; “I can't fault the carers, most are lovely. Actual care when they are there is good.”

A whistle blower shared information with us that evidenced management were unsympathetic towards people’s needs.

Care plans contained information about people’s preferences. However, these had not always been taken into account when organising rotas or providing information. Staff told us the care plans were not always updated in a timely way.

Staff told us they did not always have time to support people to do things for themselves. One commented; “They say we are all for the clients but then the timings are all wrong ” and “The timings don’t fit people’s needs. I have fed back [to managers] but nothing is done.”

Some people and relatives told us they felt unable to influence the way support was organised. Comments included; “I need to get up before 10am”. If I’m left in bed for longer, I start to hurt”, “I have raised complaints about this to [Name] in the office, and they argued that the times they had on the plan were different”, “I’ve complained about the unreliability of staff, but things are far from picture perfect yet” and “I’ve complained to the company about this and they sent me a written warning to me threatening to stop the care package ”. A relative told us, “They [managers] are totally uncooperative. It’s like you get put on the naughty step if you make a complaint.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.