We carried out a review of the data available to us about Safety First Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Safety First Care Ltd, you can give feedback on this service.
Safety First Care Ltd is a domicilary care agency providing personal care to people living in their own houses and flats. It provides a service to adults. This is the only location for this provider. The owners are involved in the day to day management of the service. At the time of our inspection one person was using the service.
People’s experience of using this service and what we found
The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. Medicines were administered safely. The provider followed safe recruitment procedures to help ensure new staff were suitable to care for people. Staff followed appropriate infection prevention and control practices.
Staff were supported to provide effective care through induction, training, supervision and observations. The provider assessed people's needs to ensure these could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew people’s preferences for their care and provided support in a respectful manner. Staff respected people’s dignity and provided day to day choices for people.
Care plans included information about people’s communication needs, and staff were aware of these. There was a complaints procedure in place and the provider responded to complaints appropriately.
The provider had systems in place to monitor, manage and improve the care and support provided to people. A relative and staff reported the registered manager was available and responsive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection and update
This service was registered with us on 10 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.