Abbeycroft

Updated 2 April 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 January 2019 and was unannounced.

There was one Inspector in the inspection team.

As part of the inspection we looked at information we held about the service and we asked the local authority if they had any information to share with us about the home. The Local Authority is responsible for monitoring the quality and for funding some of the person’s living at the service.

During our inspection we spoke to one person who lived at the service. We used different methods to gather other people’s experiences of what it was like to live at the service, such as observations of staff interaction with people living at the home. We also spoke to the registered manager, the operations manager, the head of HR, an area manager and three members of staff.

We looked at records relating to the management of the service such as the care plans for two people, incident records, medicine management, staff meeting minutes and quality assurance records. We also reviewed recruitment processes undertaken for two members of staff.

Updated 2 April 2019

About the service: This service supported people with learning disabilities, mental health and physical disability support needs. It was registered for the support of up to seven people. Six people were using the service at the time of the inspection

• What life is like for people using this service:

People enjoyed living at Abbeycroft and felt safe and at ease around staff who understood their needs and how to keep them safe. Staff knew how to recognise and report abuse.

• Staff recognised the risks to people's health, safety and well-being and how to support them.

• People had access to support from sufficient staff when needed.

• Staff recruitment processes included a check of their background to review staff suitability to work at the home.

• People received support with the medicines. Regular checks were undertaken to ensure people received the correct support by staff who were competent to help them.

• The home was clean and staff were working on further supporting people with their personal care.

• The registered manager ensured people's care was based on best practice standards and staff had the correct training to meet people's needs.

• Guidance on people's needs was also shared through supervision and staff meetings.

• People were offered choices at mealtimes and encouraged to decide what menu options they would like.

• People were supported to attend healthcare appointments and advice from healthcare professionals was incorporated into people's care.

• People were treated with dignity and respect and their independence was promoted.

• People and their families were involved in planning their care with support from staff.

• Staff supported people to enjoy a range of activities which reflected people's individual interests.

• People and their families understood how to complain if they wanted to. Systems were in place to take any learning from any complaints made.

• Staff enjoyed working at the home and received advice and guidance from the registered manager.

• Staff worked together with the registered manager and families to ensure people's care was continually monitored, reviewed and reflected changing needs.

• The registered manager with stakeholders such as the specialist charities to seek advice and guidance and incorporate learning into people’s care.

•We found the service met the characteristics of a “Good” rating in all areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good. The last report for Abbeycroft was published on 02 March 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.