About the serviceEleanor Nursing & Social Care Ltd – Croydon Office is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection 101 people were receiving personal care, most of whom were elderly and required support to remain as independent as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received the right support in relation to risks, such as those relating to age and frailty and moving and handling. There were enough staff to support people safely and staff timekeeping was good, with people informed if staff were running late. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE), to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines and the provider had good oversight of this through electronic systems.
Staff received the training and support they needed to meet people’s needs. People were supported to maintain their mental and physical health and to maintain contact with professionals involved in their care. People received food and drink of their choice.
People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People liked the staff who supported them and developed good relationships with them. People received consistency of care from a small number of staff who knew them well. People were supported to improve their independent living skills as far as possible and staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints.
The registered manager and their management and staff team understood their role and responsibilities. The registered manager engaged and consulted well with people using the service and staff. Staff felt well supported by the registered manager. The registered manager understood their responsibility to notify CQC of significant events as required by law.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was the first inspection since the location registered with us on 29 July 2021.
Why we inspected
This inspection was prompted because the service required a comprehensive inspection given the length of time since they registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.