We carried out a review of the data available to us about Right at Home Isle of Wight on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Isle of Wight, you can give feedback on this service.
Right at Home Isle of Wight is a domiciliary care agency which provides support and personal care to older people living in their own home. Not everyone using Right at Home Isle of Wight received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 12 people were receiving a regulated activity from the service.
People’s experience of using this service and what we found
People were placed at the heart of the service and benefitted from a management and staff team who were committed to ensuring they received a service which was exceptionally caring.
People, relatives and healthcare professionals praised the approach of staff and commented on the positive impact staff had on their and/or other's lives. Staff provided care in an individualised way that enabled people to feel respected, appreciated and that their views mattered.
Staff had developed strong relationships with people and knew them exceptionally well. People and their relatives overwhelmingly told us that the staff made them feel included and went out of their way to treat them with dignity and respect.
The providers, registered manager and staff went above and beyond to learn about people’s life experiences and used the information gathered to support people to live fulfilled lives.
Staff had taken innovative steps to meet people's information and communication needs, going over and above complying with the Accessible Information Standard.
People felt fully engaged in all aspects of the service and were assured that any concerns or complaints would be handled appropriately by staff and management.
People and relatives felt the way the service was led was exceptional. We received without exception positive feedback about the providers, registered manager and staff. The providers’ values to “provide high quality, person centred care to our clients” and, “to provide the highest level of support to our staff to ensure their wellbeing is always considered” were fully embedded into the service.
Continuous learning was embedded in the culture of the service. The providers and registered manager were committed to obtaining feedback from people, those important to them, and staff so they could be assured people received excellent care, and to check if any further development of the service was required.
People were supported by staff who were highly skilled, and knowledgeable. There were enough staff to meet people's needs in a calm, supportive and enabling way. Recruitment processes were safe.
People received care that kept them safe from harm. Risks to people’s health and safety were regularly assessed and updated as their care needs reduced or increased.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 5 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.