Background to this inspection
Updated
11 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
The inspection was carried out by one inspector. The inspection took place on 15 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
11 March 2022
About the service: Edmore House Residential Home is a ‘care home’. People in care homes receive accommodation and personal care. The care home accommodates 18 older people in one adapted building. There were 17 people living at the home when we inspected.
What life is like for people using this service:
• People enjoyed living at the home and were complimentary about the way it was managed. One person told us, “It’s really good, for everything. I’m very happy here; it’s like living in a hotel.”
• People, relatives and staff told us they saw the provider and registered manager regularly, and found them approachable.
• A health professional who visited the home to support people living their emphasised how well staff knew people’s health and well-being needs, which helped to ensure their health and well-being was promoted.
• Staff understood risks to people’s safety and supported them to stay as safe as possible.
• There were sufficient staff to care for people at times people wanted assistance.
• People were supported to have their medicines safely and checks were undertaken to ensure these were administered as prescribed. People’s medicines were reviewed, and staff worked closely with health and social care professionals to ensure people’s medicines were managed well, and their health outcomes improved.
• The risk of infections and accidental harm was reduced, as staff used the knowledge and equipment provided to do this.
• Staff spoke warmly about the people they cared for. People were confident to ask for assistance and reassurance from staff when they wanted this, and staff took time to provide this in the ways people preferred.
• People told us staff respected their rights to make their own decisions about their lives and care. Where people needed support to make some decisions staff assisted them, using people’s preferred ways of communicating.
• Staff had received training and developed the skills they needed to care for people, through induction and on-going training. People told us staff knew how to help them.
• People had good access to other health and social care professionals and staff followed any advice given. This helped to ensure people experienced good levels of well-being and physical health. Relatives were confident their family member’s health needs were promptly met and told us staff kept them informed of any concerns.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
• Staff ensured people had opportunities to do things which they enjoyed and people were supported to keep in touch with others and faith groups, who were important to them.
• The views of people, relatives and other health and social care professionals were considered when people’s care was assessed, planned and reviewed, so people’s needs continued to be met, and based on people’s preferences.
• Procedures were in place to take any learning from complaints and to further improve people’s care.
• People’s wishes for their care at the end of their lives had been planned and the views of their relatives considered.
• The registered manager and provider checked the quality of the care provided and encouraged suggestions from people and staff to improve people’s care further. One relative told us because of this, “It’s brilliant here. I’d like to be here myself. If I need to go in to a home, this is where I would like to come.”
• The registered manager kept up to date with best practice developments, so they could develop the care provided further.
• We found the service met the characteristics of a “Good” rating in all areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good. The last report for Edmore House Residential Home was published on 8 January 2016.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.