We carried out a review of the data available to us about Home Instead Senior Care Lancaster on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Senior Care Lancaster, you can give feedback on this service.
People's experience of using this service and what we found
People told us they felt safe as a result of the care they received from staff. The provider had recruited staff safely by following robust recruitment procedures. Staff supported people to keep safe because they followed the provider's risk assessments. People received their medicines as prescribed from staff whose competencies had been checked regularly.
People were confident staff knew about their needs and preferences because they were supported by the same staff the majority of the time. Staff had access to people's assessments and care plans which could be quickly updated electronically.
People received compassionate care from kind and caring staff. Staff were on time and stayed the full length of the planned visit. People praised the sensitivity of staff who ensured they felt comfortable during personal care.
People told us they thought the service was well managed and they could not think of anything that needed to improve. Staff felt valued and respected by the management team and were happy to work for the agency. Staff commented on how the values of the organisation really represented what high-quality care should be.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 15 July 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.