Master Quality Health Care Services

Master Quality Health Care Services is a domiciliary care agency and provides personal care to people living in their own homes. At the time of our inspection there were five person receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Risks were not always assessed, identified or updated and risk management plans were not always in place to manage risks safely. Quality assurance and monitoring systems were often not effective.

We have made a recommendation about documentation of medicines.

People were safe and protected from avoidable harm because management and care staff knew how to identify and report any concerns relating to the risk of abuse. People were supported by care staff who had been safely recruited. Recruitment processes were robust and there were enough staff working at the service to support people safely. Staff received inductions before starting work, so they knew what to do when they started working with people.

Care staff received training in infection control practices and personal protective equipment was provided for them. The management team took appropriate action following any incidents and learning was shared with the team.

Care plans were person centred but required more detail. Staff knew how people liked to be cared for and supported. People's communication needs were met. People were supported with their health care needs and staff communicated with each other to ensure people received effective care.

People and relatives told us staff were caring and they treated people with respect. Staff understood how to support people in a way that promoted their privacy, independence and dignity. The service sought to meet people's needs in relation to equality and diversity.

Systems were in place for dealing with complaints. People and staff told us there was an open and positive culture at the service. People were supported to express their views. The provider was aware of their legal obligations and worked with other agencies to develop best practice and share knowledge.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 July 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.