Oaklodge Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment 11 April 2024 to 8 May 2024. Oaklodge Care Home is a residential care home providing accommodation and personal care to up to 36 people. At the time of our assessment there were 28 people using the service. As part of our assessment activity, we undertook on-site visits on 11 April 2024 and 1 May 2024. This assessment was prompted by information we held about this service. We assessed a total of 15 quality statements. At the last inspection, this location was rated good. During this assessment, we found several concerns with the quality and safety of people’s care. We identified three breaches of the legal regulations in relation to safe care and treatment, dignity and respect and governance. The overall rating of this service has changed to requires improvement.

People's experience of this service

Whilst people and their relatives told staff supported them to keep safe, our assessment found people were not always protected from the risk of harm. People were at increased risk of falls during the night as the provider had not increased staffing levels, despite this being identified by the registered manager as a change required to improve the safety and care for people. People were at increased risk of harm in the event of a fire as the provider had failed to remedy known risks to people. People were not protected as much as possible from the risk of infection because the premises and equipment were not always clean and hygienic. We also found items and objects within the home that were accessible to people which could cause potential harm. People did not always have access to their prescribed medicines during the night. People’s nutrition and hydration needs were not always met as staff were not always available to support people where needed. People were not always supported by staff in a timely manner when they were in discomfort or distress. People had limited access to activities and the local community to promote and support their independence, health and well being. However, people were supported to maintain relationships with their family who were able to visit the service. People and their relatives told us staff were kind and respected their privacy and dignity.