15 October 2019
During a routine inspection
Brookthorpe Hall Care Centre is a residential home which provides personal care for up to 32 older people and people living with dementia. The home has a range of communal areas, including lounges, dining room and reception area. At the time of our inspection 19 people were living in Brookthorpe Hall Care Centre
People’s experience of using this service and what we found
The registered manager did not always ensure people’s care plans were current or reflective of their needs. Three people did not have a care plan in place at the start of the inspection, however the registered manager took action during our inspection to start addressing this shortfall. Where the service had received the views of people or their relatives, concerns or complaints, there was not always a documented record of the action the registered manager had taken to respond to these concerns.
People’s risks were known by care staff. Care staff were fully aware of their responsibilities to raise concerns and the registered manager ensured lessons were learnt from any incidents or accidents. There were enough staff deployed to ensure people received the support they required. People received their medicines as prescribed.
People told us care staff were kind, caring and compassionate. Staff were attentive to people’s needs and knew how to promote their wellbeing. When people were anxious, care staff took time to reassure them and promote their wellbeing. People were treated with dignity and respect.
Staff were appropriately trained and had the skills to meet people’s needs. Staff had access to training, support and continued professional development they needed and requested. People received effective care and treatment. The service worked alongside a range of healthcare professionals to ensure people’s health and wellbeing were maintained.
People received care which was personalised to their needs. Where people’s needs changed, or their health deteriorated, care staff took appropriate and effective action to ensure their health and wellbeing were maintained. People enjoyed talking with staff, other people and activities, including games they had played throughout their life.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager supported staff and ensured they had the information they required to meet people’s needs. Staff were involved in discussing changes in the home. The registered manager had plans to develop the home and provide a high-quality dementia care home. The registered manager sought and acted on the advice of local authority commissioners and healthcare professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 22 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Enforcement
We have identified a breach in relation to good governance at this inspection. Please see the action we have told the provider to take at the end of this report.
Follow up
We will meet with the registered manager and provider to discuss their good governance systems. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.