Archived: Grove Villa Care

needs were being met. They said that the staff treated them with respect, listened to them

and supported them to raise any concerns they had about their care. People told us that

the service responded to their health needs quickly and that the manager talked to them

regularly about their plan of care and any changes that may be needed.

Many comments received were complimentary of the service. One person who used the

service said, "I like it here" another said, "We go out a lot, I like doing my own shopping. I

love it here. Staff help me with my money and cooking". Other people were complimentary

of the food and said they had no concerns regarding the quality of care. Another said,

"Staff help me a lot. With my money and things. I am very happy here".

Staff told us and records showed how people's health needs were supported and that the

service worked with health and social care professionals to maintain and improve people's

health and well-being. We saw that care plans were regularly reviewed for their

effectiveness and kept up to date to reflect the changing needs of the people using the

service.

The house where the people lived was clean. Medication was being handled appropriately

and audits and checks were in place to monitor the service that people received to ensure

that the service was satisfactory and safe.

We saw that the provider had measures in place to help safeguard people from abuse. There were enough staff on duty to enable people to promptly receive the support they needed. We saw that there were measures to check that people were reliably provided with the facilities and services they needed.

All of the seven people with whom we spoke gave us positive feedback about the service. One of them said, 'I like living here because it's my home and things are right for me here.'