22 August 2012
During a routine inspection
All four relatives told us the staff were kind, caring an understood people's needs very well. One relative said 'it's nice to go out, I'm so glad they support me', another said 'all the ladies are respectful and polite'
Relatives we spoke with told us that carers arrived on time and if there was a delay the carer would call them or the manager would contact them informing them of the delay. One relative said 'I am able to ring them up; if there are any changes they let me know'. Another said staff were 'very good', 'very nice' and 'very helpful'.
Relatives told us that they could raise any concerns with the care staff and manager of the service at anytime. They also told us that they were able to provide feedback on the quality of the services provided either through completing an annual satisfaction survey or directly through face to face contact with the manager. A health care professional working with the service told us 'I would not use their service if I was not confident about what they do'.