20 August 2012
During a routine inspection
Everyone at Milton House had social activities, which included community based activities in groups and individually. Activities included both leisure and personal development training which promoted independence. All of the people that we spoke with were fully aware of the care and support they needed. One person said, 'the staff try to encourage a healthy lifestyle but in the end it is up to me and I don't always do what they would like me to'. This showed that staff provided positive lifestyle messages and left people to make informed choices about their lifestyles.
We observed that people were relaxed in the presence of the staff which indicated a trust. People told us that they enjoyed the company if the staff and liked to have a joke with them