14 November 2014
During an inspection looking at part of the service
During this inspection we set out to answer our five questions; Is the service safe? Is the service caring? Is the service responsive? Is the service effective? Is the service well led?
Below is a summary of what we found. If you wish to see the evidence supporting our summary please read the full report.
Is the service safe?
We found that people were protected from the risk of poor care because suitable records were kept concerning all aspects of their care. Their support needs were documented appropriately. Records relating to the operation of the supported living home were appropriately maintained such as those relating to health and safety. Suitable processes were in place to monitor the quality of the service and identify any potential problems so they could be addressed in a timely manner.
Is the service caring?
We observed the way that staff interacted with people who lived in the supported living home. We saw that this was positive and caring. People were smiling and appeared comfortable being supported by staff. Staff adapted the way they communicated with people who lived at the supported living home to ensure that they were communicating effectively.
Is the service responsive?
We found that suitable processes were in place to ensure that any issues could be identified and remedied in a timely manner. Where it had been identified that improvements were needed these were implemented.
Is the service effective?
We found that people's needs had been assessed before they moved into the supported living home. Detailed care plans were in place to ensure that their needs were identified and daily records showed how their needs were met. Staff worked effectively with healthcare professionals and others to ensure that they were meeting the needs of the people who lived at the supported living home.
Is the service well-led?
Staff we spoke with told us that the manager of the service was approachable and supportive. We found that the manager had suitable knowledge, experience and skills to lead the staff team effectively and ensure that the needs of people who lived at the supported living home were met. Systems were in place to assess and monitor the quality of the service.