19 October 2017
During a routine inspection
This service was last inspected in December 2015 and was rated as good. This unannounced inspection took place on 19 October 2017 and we found that the service remained rated as good.
The service was required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The current registered manager had been in place at the date of our last inspection.
Why the service is rated good
People were protected because risk assessments had been completed to ensure people were protected from unnecessary risks but were able to experience new activities.
People's personal care and support needs were met by support workers who were available at the times needed.
People felt secure and safe in the service and with their support workers. Support workers had knowledge of the systems in place to protect people, and supported people to understand how they could protect themselves from the risk of abuse.
The provider‘s processes for recruitment of support workers complied with legal requirements. The provider also ensured the support workers employed received an induction and training to meet the needs of people using the service.
People were supported to receive the medicines prescribed by their healthcare professionals by support workers who had clear guidance about how to assist them.
People were supported to have maximum choice and control of their lives and support workers assist them in the least restrictive way possible; the policies and systems in the service support this practice.
People chose and were assisted to prepare some of their own food and drink.
People's health needs were regularly assessed and where necessary people were supported to access local health care professionals to ensure their health care needs were met.
People’s privacy and dignity needs were respected by the provider and support workers.
People contributed to the contents of their support plans which were regularly reviewed by the provider.
People were encouraged to raise concerns or make complaints about the service they received and were supported by support workers to do so.
People knew the registered manager and understood their role at the service.
The provider had management systems in place to assess and monitor the quality of the service and was seeking ways to further improve performance and develop support workers and to increase opportunities for people.