22 August 2013
During a routine inspection
We spoke with two care workers who demonstrated a good understanding of the types of abuse that people might experience and the actions they should take. The care workers we spoke with told us if they needed to raise concerns they would take these directly to the manager or person in charge. They told us they would also record all concerns.
We saw that Disclosure and Barring Service (DBS) checks had been completed. There were two references for each employee, together with proof of identity and right to work in the UK.
Valley Road had systems to monitor the quality and assurance and this was conducted by the provider. We saw the most recent quality assurance audit that had been undertaken in May 2013. This covered for example, health and safety and medication policies.