Cleveland Clinic Portland Place Outpatient Centre

Updated 28 February 2023

Portland Place Outpatient Centre is operated by Cleveland Clinic London Limited. The clinic has been registered with CQC since September 2021. The clinic offers GP services, diagnostic services, and outpatient services to both insured and self-paying private patients. Services are consultant led and are supported by registered nurses and health care assistants. The service does not offer any NHS funded services.

Portland Place Outpatient Centre has a diagnostic suite located on the ground floor that provides a range of services such as general X-ray imaging, interventional and diagnostic ultrasound, computerised tomography (CT) and magnetic resonance imaging (MRI). The service operates from Monday to Friday from 8am to 8pm and Saturdays from 8am to 2pm. The service treats patients who are 18 years old and above.

The outpatient department consists of 17 consulting rooms located over two floors. The service offers both in-person and remote consultations. Specialties include Heart and Vascular, Cardiology, Digestive Diseases, Colorectal Gastroenterology, Hepatobiliary, General Medicine, Gynaecology, Urology, Orthopaedics and Rheumatology. In the 12 months prior to our inspection the service held 34,676 outpatient appointments. The service operates from Monday to Friday from 8am to 8pm and Saturdays from 8am to 2pm. The service treats patients who are 18 years old and above.

The care of children is limited to the GP Service. GP services cover all family health needs for adults and children and, with a registered paediatric nurse available to support child specific services. The GP service was inspected by a GP specialist inspection team and has not been included in this report. A separate report has been produced for the GP service.

Portland Place Outpatient Centre is registered with the Care Quality Commission to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Diagnostic and screening procedures
• Family planning service

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so, we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate. Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Updated 28 February 2023

This was the first time we inspected the service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of the patient population, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• In diagnostic imaging, we did not see any posters or information on-site providing information to patients and their carers about the radiation used during common imaging procedures.
• In outpatients, the did not have a process in place to ensure the confidentiality of patients attending remote consultations.

Updated 28 February 2023

Portland Place Outpatient Centre has a diagnostic suite located on the ground floor that provides a range of services such as general X-ray imaging, interventional and diagnostic ultrasound, computerised tomography (CT) and magnetic resonance imaging (MRI). The service operates from Monday to Friday from 8am to 8pm and Saturdays from 8am to 2pm. The service treats patients who are 18 years old and above.

Updated 28 February 2023

The outpatient department consists of 17 consulting rooms located over two floors. The service offers both in-person and remote consultations. Specialties include Heart and Vascular, Cardiology, Digestive Diseases, Colorectal Gastroenterology, Hepatobiliary, General Medicine, Gynaecology, Urology, Orthopaedics and Rheumatology. In the 12 months prior to our inspection the service held 34,676 outpatient appointments. The service operates from Monday to Friday from 8am to 8pm and Saturdays from 8am to 2pm. The service treats patients who are 18 years old and above.